FAQs

There's more than one way to track your Patrick Ta Beauty order! As soon as it ships, we'll send you a confirmation email with a tracking link so you can check the status and location anytime. Please allow 1–2 business days for the link to update.

You can also log into your account here. Simply go to Orders, select your order number, and click Track Shipment for real-time updates. If you added Route at checkout, your order is protected against loss, theft, or damage — you can file a claim here using your order or Route ID and the email used at purchase. If you have any questions, feel free to reach out to us at [email protected].

Unfortunately, we're unable to make changes to an order after it's been placed. We always recommend double-checking all details just to make sure that everything arrives perfectly. If you need to make a change to your order once it arrives, you can start the return process here. We're here if you have any questions at all—just send us a note at [email protected].

At this moment, we don't have the ability to change the shipping address once an order has been placed. If you get notified that your order has been returned to us, please email our customer service team at [email protected], and we’ll be happy to help with the next steps.

We accept Visa, Mastercard, American Express, debit cards, PayPal, Apple Pay, Shop Pay, Afterpay (US, AU, CA, UK, NZ), Klarna (US only), and Patrick Ta Beauty e-gift cards. Checks and money orders are not accepted.

Don't worry! If you received an order confirmation or charge from Patrick Ta Beauty that you don’t recognize, we can help you look into the details.

First, please check:

• Has someone in your household (a family member, roommate, or friend) placed an order for you?
• Did you use a different email address that might have received the confirmation?
• Could it be a pre-order or a restock notification you signed up for?

If you still don’t recognize the order, please email [email protected] with:

• The full name on the order
• The email address used at checkout
• The shipping address
• The order number (if available)

Sorry to hear that your Welcome Discount isn't working! This special one-time-only code has a few terms and conditions, which may apply to your order:

• It can only be used on full-priced items
• It must be redeemed using the email address you signed up with
• It cannot be combined with other offers or promotions, and doesn't apply to new product launches

If you still need help applying your code, our team is happy to assist—reach us anytime at [email protected].

You can check the balance of your Patrick Ta Beauty e-Gift Card here. 

We currently ship within the continental U.S. and to selected international countries. At this time, we’re unable to deliver to P.O. Boxes, APO/FPO addresses, Guam, Puerto Rico, or the U.S. Virgin Islands. For a full list of eligible shipping countries and detailed delivery information, please refer here.

For orders shipping within the United States, please refer to the table below:

United States Shipping

International Shipping Shipping

International shipping costs are calculated at checkout based on your destination country, including any applicable taxes and duties.

Once your order has shipped, delivery typically takes 10-18 business days for standard international shipping, depending on your location and customs clearance. For faster service, we also offer expedited shipping (4–7 business days) and express shipping (3-5 business days) where available.

You’ll receive an email with tracking details as soon as your order leaves our warehouse. Please allow up to 48 hours for the tracking link to update.

Yes, standard shipping is complimentary on all U.S. orders of $50 or more before tax.

All U.S. orders are shipped via UPS, USPS, OnTrac, or FedEx, the carrier is selected based on your shipping address to ensure the most efficient delivery.

All international orders are carefully packed and processed within 1 to 3 business days. During launches, peak seasons, or holidays, additional time may be needed to prepare your order with care.

We’re proud to offer international shipping to most countries worldwide. You’ll see the full list of eligible destinations at checkout. You can also see the list of countries here. Please note that we’re currently unable to ship to a few restricted locations.

All international orders are carefully packed and processed within 1 to 3 business days. During launches, peak seasons, or holidays, additional time may be needed to prepare your order with care.

All international orders ship securely through Passport and our trusted carrier partners, including FedEx and DHL.

Yes — standard shipping is free for qualifying orders:
UK: Free for orders £100 GBP+
European Union: Free for orders €115 EUR+

*Shipping rates for all other destinations are calculated at checkout and include insurance, duties, and taxes.

Once your order has shipped, delivery typically takes 10-18 business days for standard international shipping, depending on your location and customs clearance. For faster service, we also offer expedited shipping (4–7 business days) and express shipping (3-5 business days) where available. You’ll receive an email with tracking details as soon as your order leaves our warehouse, please allow up to 48 hours for the tracking link to update.

In most cases, international orders ship Delivered Duty Paid (DDP), where duties and taxes are collected at checkout for a smoother customs process. Shipping options may vary by country—please review your checkout page to see if your order is DDP or DDU.

We’ve updated our pricing to some regions to simplify your checkout experience:
- UK, DE, CH, FR, SA – All taxes and duties included at checkout - no extra fees at delivery.

Please note that duties and taxes are non-refundable, as these are required by your country’s customs authority and are not collected by Patrick Ta Beauty.

Once your order ships, you’ll receive an email with tracking details and a link to your Passport tracking page. If your package appears delayed, it may be clearing customs. Tracking will update automatically once it’s released. For assistance, click the “Need Help” button on your Passport tracking page or email [email protected] with your Patrick Ta Beauty order number for faster support.

At this time, we’re unable to offer exchanges for international orders, but if something didn’t work out, you’re welcome to return your order within 30 days of purchase. Return shipping fees are the responsibility of the customer, and please note that original shipping, duties, and taxes are non-refundable. When you're ready, you can start your return through our Returns Portal here, or reach out to us at [email protected]. We’re always happy to help!

Due to air safety regulations, we’re unable to ship certain items internationally, including sprays and mists like Major Glow Hair and Body Fragrance Mist, and Major Brow Lamination Gel. Thank you for understanding, this helps us ensure safe delivery of your order.

To make sure your order arrives smoothly, please review the following restrictions that apply to certain countries:

• China (CN): Orders are limited to ¥1000 RMB (about $140 USD). If this value limit cannot be applied, a maximum of 2 items per order will apply.

• Japan (JP): Orders cannot exceed 24 items per shipment.

• South Africa (ZA): Orders over ZAR 500 (about $28.40 USD) require customers to provide a South African ID number, as well as a valid phone number and email at checkout.

• South Korea (KR): Customers must provide a Tax ID, plus a valid phone number and email at checkout.

• Chile (CL): Orders are limited to 10 items per shipment.

• Peru (PE): Orders are limited to 4 items per shipment.

• Mexico (MX): Express shipping is not available; special routing will be used.

• European Union (EU): Express shipping is not available for Spain, Italy, or Portugal.

• Australia (AU): Orders are limited to a total value of $1,000 AUD per shipment.

We always want you to feel confident and satisfied with your Patrick Ta Beauty purchase. That’s why we proudly offer returns and exchanges on U.S. orders. If a product doesn’t meet your expectations, you may return gently used or unused items within 30 days of delivery, as noted on the packing slip included with your order. Products must be returned in their original packaging. For International orders, we only offer returns, and conditions for returns must be the same as above.

To begin a return or exchange, please visit our Returns Portal here. Please note that Patrick Ta Beauty does not cover return shipping costs and is not responsible for lost packages without proof of delivery. We actively monitor return activity to help prevent abuse and reserve the right to limit or refuse returns when necessary. Additionally, there will be a 15% restocking fee on orders over $300, and all returns are subject to a $7.00 USD return label shipping fee, which will be deducted from your refund.

We’re committed to resolving any issues quickly and fairly. We strongly encourage you to contact us directly at [email protected] or visit our Return Portal. If you choose to file a dispute without contacting us first, it may result in a delay or limitation of your resolution options. For more information, we invite you to review our Terms of Use here.

Yes, all returns are subject to a $7.00 USD return label shipping fee, which will be deducted from your refund. Additionally, a 15% restocking fee applies to returns valued at $300 or more. These policies help us maintain the quality and integrity of every Patrick Ta Beauty experience.

To begin a return or exchange, kindly visit our Returns Portal here and follow the prompts to complete your request. Exchanges are available for U.S. orders only, and all returned items must meet our return policy guidelines.

To be eligible for a refund, you must support your return here. Once we receive and review your return, you'll receive an email to let you know whether your refund has been approved. If approved, you'll receive a refund within 3-5 business days.

Please allow up to 14 business days for your return to be received at our warehouse. Once received and approved, your refund will be processed within 3–5 business days. While we initiate the refund immediately on our end, it may take up to 10 business days to appear in your account, depending on your bank’s processing times. If you need further assistance, please contact us at [email protected].

Yes, we do — for U.S. orders only. When submitting your return through our Returns Portal here, you’ll have the option to select store credit instead of a refund. Once approved, your credit will be issued as a digital gift card that can be used toward your next Patrick Ta Beauty purchase. If you need further help, please reach out to [email protected].

Once your return is processed, your updated invoice will appear in your AfterPay or Klarna account. If you returned only part of your order, your payment schedule will be adjusted accordingly. For more details about how refunds work with your specific payment provider, we recommend reviewing AfterPay’s support article here or Klarna’s support article here.

Unfortunately, Patrick Ta Beauty cannot facilitate returns or exchanges of items purchased from Sephora. Please contact Sephora customer service for orders placed on Sephora.com or purchases from Sephora stores.

Yes, we’re happy to assist with returns on gifts purchased directly from patrickta.com. If you received a Patrick Ta Beauty item as a gift and it’s not quite right, we can offer store credit in the form of a digital gift card. To begin, visit our Returns Portal here and select “Returning a gift” if available. You’ll be asked to provide details to help us locate the original purchase, such as the order number, gift giver’s name, or the email address used at checkout. Once verified, we’ll email you a gift card for the return amount.

Please note that gift returns must be submitted within 30 days of delivery, and products must be gently used or unused and returned in their original packaging. Refunds for gift returns are only issued as store credit. We’re only able to accept returns for gifts purchased directly from patrickta.com. Items bought through third-party retailers like Sephora are not eligible. If you need further assistance, please reach out to us anytime at [email protected]. We’re here for you.

Visit the login page here, and click “Forgot password?” Enter your email, and you’ll receive a reset link. If it doesn't arrive, check your spam folder or contact customer care at [email protected] for assistance.

Log into your account here, go to Account Settings, and update your email. Make sure to save changes to continue receiving order confirmations and newsletters. If you need help, email [email protected].

After signing in here, head to your Order History or My Account page to view details of past orders, including dates, items, and order status.

Ensure your email address is current and not blocked. Also, check your spam/junk folder. Patrick Ta Beauty sends emails via a secure service—if issues persist, contact [email protected].

Simply log in here, go to Payment Methods or Billing Info, and add, edit, or remove card details. The site stores them securely via third-party processors.

Yes! Once you login to your Account here, under Address Book, you can save multiple shipping locations and select one at checkout.

After you log in here, you can manage your email preferences in Account Settings, or use the “unsubscribe” link in any marketing email to opt out.

Immediately reset your password, then contact [email protected]. Consider changing your email or enabling additional security. Patrick Ta Beauty also monitors for fraud.

Black Friday Early Access Sale Terms and Conditions: 

Red Carpet Members get 20% off sitewide and 25% off sets on November 12, 2026. Only valid on patrickta.com. This offer cannot be combined with other discounts. This offer is not available to Pro Makeup Artists or Student Makeup Artists. Not valid on e-gift cards. Offer is not redeemable for cash. This offer cannot be applied to previous purchases. Patrick Ta reserves the right to modify or cancel this promotion at any time. 

Black Friday Early Access Gift With Purchase Terms and Conditions:  

On November 12, 2026, receive two complimentary gifts with a purchase of $150 USD (before tax and shipping charges) or more on patrickta.com.  The gifts with purchase include Major Headlines Double-Take Crème & Powder Blush Duo in She’s Wanted and Major Volume Plumping Gloss in Want Her, with a total retail value of $66 USD.  

Only valid on patrickta.com. This offer cannot be combined with other discounts. This offer is not available to Pro Makeup Artists or Student Makeup Artists. Please review your cart before checkout; we cannot revise or combine orders after the fact.  No replacements will be provided for out of stock items.  Returns will be monitored and Patrick Ta reserves the right to require the gift with purchase to be returned or to charge your credit card if you return or chargeback your purchase.  While supplies last.  Supplies are likely to run out, at which time, this promotion will automatically end without notice. No replacements will be sent for out-of-stock gifts.  Not valid on e-gift cards. Offer is not redeemable for cash. This offer cannot be applied to previous purchases. Patrick Ta reserves the right to modify or cancel this promotion at any time. 

Your experience means everything to us. Whether you have a question, need assistance, or would like to share feedback on how we can make our website more accessible and inclusive, we’re always here to listen and support you.

Our dedicated Customer Experience team is available from 9 AM to 3 AM PST, Monday through Sunday (excluding major U.S. holidays). Please allow 1–3 business days for a thoughtful response as we carefully review your message. You can reach us anytime at [email protected]—we look forward to connecting with you.

Worry-Free Purchase is an optional protection you can add to your order at checkout. It’s there to give you peace of mind in case something goes wrong in transit—like a lost, stolen, or damaged package.

Nope! It’s totally optional. You can choose whether or not to include it before completing your purchase.

Worry-Free Purchase can help if:

• Your package gets lost in transit
• Your order is damaged during shipping
• Your package shows as delivered but you didn’t receive it

Exact coverage details will always be shown at checkout and in your confirmation email.

You’ll see your exact coverage:

• Right at checkout before you place your order
• In your confirmation email after purchase

If something shows up damaged, just file a claim within 30 days of delivery. You’ll usually need a couple of photos so we can quickly review what happened.

If your package was marked delivered but didn’t arrive, you can file a claim within 30 days of delivery. In some cases, we may ask for a little extra info to help verify what happened.

If your order hasn’t shown up within the expected timeframe, you can file a claim:

• Domestic orders: usually after 10 days from shipment

It’s simple—just head to the Seel Resolution Center or use the link in your confirmation email. You’ll just need your email and order number to get started.

Here’s the timing to keep in mind:

• Damage or theft: within 30 days of delivery
• Lost packages: after the eligible waiting period (10–30 days)
• All claims: must be submitted within 90 days of your order date

Once approved, you’ll get your payout quickly. Most customers receive funds via:

• Direct deposit (1–3 business days)
• PayPal or Venmo (often much faster)

Yes—if you change your mind, you can cancel within 24 hours of purchase using the link in your confirmation email. After that, it’s usually non-refundable unless your order is fully canceled.